Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The re:Cycle Reverse Logistics team offers worldwide data centers a centralized means to sort, function test, in-warranty return, repair, and disposition server and networking components that break or are no longer needed in the supply chain in order to maximize equipment reuse and environmental sustainability. The team is seeking a detail-oriented, analytical, and self-driven System Administrator to support these global operations in our Singapore facility. This role will be responsible for maintaining application user accounts, system incidents or "bugs", warehouse and process path configurations, integrations, and data to meet security, compliance, and business requirements. It will drive initiatives that improve user in-application performance in feature adoption, process quality, and warehouse efficiency. This scope will provide the opportunity to learn the depths of a complex and ever-evolving reverse logistics warehouse management system, and to directly improve operations for 400+ global system users. Auditing activity logs to identify security threats, driving short and long-term improvements in data quality, testing configuration changes or enhancements to ensure a successful implementation, and deep diving application metrics to identify/drive continuous user improvement is all in a day’s work for the Reverse Logistics System Administrator.

Key job responsibilities
• Managing user accounts and system configurations to meet evolving business requirements, such as onboarding new users, launching new disposition workflows, or maintaining warehouse settings.
• Acting as operations point of contact to document, triage, root cause, and resolve system and cross-service integration incidents.
• Acting as operations point of contact to course correct materials following unfavorable or at-risk production flow using access-restricted tools.
• Capturing and monitoring system KPIs, integration audit logs, and team metrics to identify and resolve security and operational risks from within the system and/or workflow.
• Collaborating with operation leaders, peers, and provider to drive continuous improvements and system efficiency for users, ensuring that the state of the system consistently facilitates production needs.
• Maintaining system ticket queue and providing regular status updates to users and leaders tracking system incidents.
• Advocating on behalf of the user by documenting problem statements, solutions, and impacts for design reviews and planning cycles.
• Executing user acceptance test cycles for upcoming solutions and enhancements, documenting findings and holding a high bar for delivery against expectations.
• Developing, coordinating, and executing training documentation and exercises to facilitate system and process changes and drive new feature adoption on the ground.

About the team
About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.