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OnCore Content Specialist - Remote

City of Hope

City of Hope

Posted on Tuesday, July 9, 2024

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

The OnCore Content Specialist plays a crucial role in analyzing and processing all clinical trials involving billable and/or budgeted services at City of Hope. Within the Clinical Trials Support Services office, the role is responsible for quickly analyzing new clinical trials and entering corresponding data into the institution’s OnCore Clinical Trials Management System (CTMS). Critical to this work is the development of a clinical trial’s calendar within the CTMS that forms the backbone for system use by several other downstream departments. This level of use depends on trial type and complexity, but may include coverage analysis development, budgeting, contract negotiations, patient status and visit tracking, financial management and review, and charge segregation. As such, the role is responsible for keeping consistent practices with regards to calendar building, technical system data entry, and close collaboration with related departments – including Protocol Content Administrators responsible for Epic Beacon Treatment Plan development, Clinical Research Billing, and other research support services. Finally, the role will also maintain responsibility for continual trial updates within OnCore as it pertains to the ongoing study amendment process at City of Hope.

  • Analyze all newly submitted studies to determine the need for a calendar build. Review and confirm all required documentation for the build has been provided.
  • Analyze and process required study information from protocol documentation (and other necessary supporting documents) into OnCore as defined by institutional and departmental Standard Operating Procedures (SOPs) and policies.
  • Build study calendars in accordance with City of Hope best practices and study team guidance:
  • Maintain a consistent calendar build process by reviewing guidance defined by Clinical Research Content, Clinical Trials Support Services, and Research Data Management and Analysis offices.
  • Adhere to strict turnaround time for overall calendar development (new studies) and calendar updates (amendments) as defined by institutional leadership.
  • Interpret institutional and departmental SOPs, enter and maintain study data within OnCore as required for new study setup and amended study updates.
  • Ensure study calendar build meets the needs of all end-user stakeholders. Provide, as needed, rationale behind complex calendar builds.
  • Partner with Protocol Content Administrators to validate draft calendar builds (new studies or amended studies) as part of the Coverage Analysis and Budgeting processes. Maintain familiarity with the OnCore – Epic integration points.
  • Provide input into the development of internal SOPs regarding data entry, general system use, and new study / amendment work-queue efficiencies. Work with leadership to develop and enact strategies based around continuous and quality review on work products. Focus on yielding superior results as the City of Hope research portfolio increases / changes over time.
  • Assist Senior Manager, Clinical Research Systems with other appropriate system-based tasks as needed. Ensure close communication to align with institutional strategic initiatives, receive training, and address system issues. Identify and communicate important protocol and data management issues to supervisor.
  • Maintain exceptional familiarity with the OnCore system, attend external training and conferences as needed, and regularly participate in external end-user teleconferences. Attend and participate in meetings as required.
  • Performs other related duties as assigned or requested.


Your qualifications should include:

  • Bachelor’s Degree or equivalent combination of education and experience.
  • Two years of experience working in an academic medical center, research administration, a Contract Research Organization (CRO), pharma or biotech industry, a medical or clinical practice arena, or health insurance industry:
  • Must have working knowledge of clinical trials and related documentation.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.