Patient Access Representative

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

JOB SUMMARY

Performs all tasks related to the admission/discharge/transfer process for all patient types. Performs accurate collection of patient demographic and insurance information, to be verified upon each patient registration/check-in. Performs check-in, check-out process for all necessary appointments. Obtains all required patient registration forms, patient identification cards, and insurance cards. Prepares for upcoming appointments, reviews/provides various reports by department, answer phones, assist patients/caregivers with any questions/concerns.

JOB RESPONSIBLITIES

• Prepares for each day’s appointments by reviewing schedule, pre-printing necessary documents and/or wristband. Review insurance benefits and accounts for up-front collection opportunities and balances due.

• Performs check-in and check-out functions for daily appointments

• Accepts patient payments, issue receipts, and handles petty cash as necessary

• Ensures patient charts contain complete and accurate demographic and insurance information

• Ensures patient picture is obtained and loaded into hospital EHR

• Assists with department emails and answers registration hotline

• Review and/or provide various reports per department needs

• Answer department phone, return patient calls

• Assist patients/caregivers with various needs, answer questions

• Distribute questionnaires to patients as required

• Ensures patient confidentiality at all times

• Performs other duties, as assigned

JOB QUALIFICATIONS

Education: High School Diploma or equivalent

Special Skills: Excellent customer service skills; Familiarity with computers, EHR, Microsoft Office products; Organized and detail oriented; Professional telephone etiquette and solid communication (verbal and written) skills; Self-starter with ability to work independently.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information