Job Title: Airfreight Gateway Operations Specialist

Job Location: Atlanta, GA

DHL Global Forwarding (“DGF”) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dpdhl.com/en/career.html

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operational system

• Track and Trace Air Export MAWB Files and reporting

• Ensure export information is communicated to overseas and customers

• Interact with our (internal) customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).

• Meet compliance at all times to regulations internal and external in accordance with government regulations.

• Understand department process flow, and looking for best practices to improve operational efficiency and productivity

• Meet KPI standards in accordance with the Company’s procedures

• Overseas communications, timely responses to emails and requests (internal and external)

• Escalation of problems to Management when necessary

Qualifications

• Experience and Education Requirements

• 3+ years related Air Export experience

• Understanding of air documentation process a plus.

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Pro-active, strong organizational skills.

• Good computer skills (Excel, Word).

• IATA dangerous goods certification (preferred)

• Ability to work independently

• Punctual

Reporting lines:

• Gateway Operations Team Leader