Job Title: Customer Service Operations Specialist (Air Export)

Job Location: Atlanta, Georgia

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As an Air Export Specialist you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports and shipping carriers.

Key Responsibilities:

· Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf

· Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer

· Compliant filing of AES (automated electronic system) export customs

· Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo

· Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates

· Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.

· Ensure customer profiles are accurate and updated

· Meet all KPI’s assigned and audited by the Control Tower

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Skills / Requirements:

· 1+ year experience in the transportation, logistics, or freight forwarding industry; air export experience preferred but not required

· Must be 18 years of age or older

· Exceptional customer service skills

· Detail oriented and strong follow-up skills

· Proficient with Microsoft office (Word, Excel, Outlook)

· Cargo Wise systems knowledge is a plus

Pay Range: $21.32 - $28.43/hr. (Based on Experience)