As the Internal Communications Manager you will lead the DHL Global Forwarding regional internal communications function. Translate Divisional Communications & Engagement Lead internal communications across US and Canada, translating the DGFF global strategy into regional activation in line with local strategic priorities.

Own the region’s digital communication platforms, editorial planning, frontline communication routines and content quality. Coordinate and enable a regional network of Smart Connect editors, ensuring consistent standards, measurable performance and alignment with the divisional narrative.

Scope:

Region: NORAM North America (US + Canada)
Structure: Individual contributor, reporting into CEO Program Office
Network responsibilities: Smart Connect editors and station-level communication champions
Interfaces: Regional CEO, Regional Functions Product/Sector leads, Country Heads, Global Comms & Engagement, Corporate Communications

Key Tasks:

Regional Communications Strategy + Planning

Build the annual communications plan aligned with Simplify 2030 and global priorities.
Translate global campaigns into regional versions tailored for NORAM.
Shape the regional narrative across productivity, customer focus, digitalization, sector priorities and culture.
Act as primary regional liaison into the Divisional Communications team and Corporate Communications team.

Digital Platform Ownership (Smart Connect + Smart Workspace)

Own and manage Smart Connect performance across NORAM: activation, engagement, content quality and analytics.
Run regular KPI reviews and drive targeted improvement plans with countries/stations.
Lead the local network of Smart Connect editors: training, quality checks, troubleshooting and best-practice sharing.
Maintain regional Smart Workspace environments (SharePoint), ensuring structure, usability and governance standards.

Editorial Planning & Content Production

Own and run the region’s integrated editorial calendar for all channels.
Produce content in multiple formats: short-form posts, briefings, video scripts, toolkits, presentations and frontline-ready materials.
Convert complex business topics into simple, practical, actionable content.
Quality-gate all regional communications before publication.

Leadership Communications

Support the Regional CEO and leadership team: message development, town halls, presentations and key announcements.
Provide counsel on tone, clarity, sequencing and narrative consistency.
Ensure leadership communication routines are predictable and aligned with the global leadership rhythm.

Station-Level Communication Routines

Strengthen frontline communication through simple routines and templates (daily/weekly cascades, noticeboards, briefings).
Provide easy-to-use materials for site managers and supervisors.
Drive consistent adoption across a fragmented operating environment.
Collaborate on internal branding topics (e.g., station branding) to ensure consistency region-wide

Data, Analytics & Reporting

Maintain monthly dashboards tracking channel performance, campaign outcomes and Smart Connect adoption.
Regularly assess what’s landing, what’s not, and why.
Use insights to improve formats, channels and storytelling.
Provide quarterly regional insights back to the global team.

Cross-Functional Alignment

Act as the bridge across Functions and Product/Sector teams.
Ensure messages are sequenced, consistent and relevant for NORAM audiences.
Avoid duplication and reduce communication noise across the region.

Issues/Crisis Communication

Support regional response and communication for incidents, service disruptions or sensitive topics.
Ensure clarity, speed and accuracy in messages to leaders and frontline teams.

Key Requirements and Skills:

7 + years in internal communications, strategic corporate communications or related field.
Prior experience in a global or large-scale organization, preferably logistics, supply chain, or transportation
Proven track record of managing executive-level communications
Solid experience creating publications, newsletters, press releases, campaigns and other visual communications
Knowledge of communication mediums
Bachelor’s degree in Communications, Public Relations, Journalism, or Business
Master’s degree or professional certifications is a plus
Ability to develop and execute internal communication strategies aligned with CEO and corporate vision
Outgoing, driven, upbeat, and resourceful personality!

Pay Range: $79,777.50 - $106,370.00+ (Based on Experience)

Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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