Job Title: Control Tower Manager – AWS Data Center Logistics

Job Location: Atlanta, Georgia

Job Purpose

The Control Tower Manager – AWS Data Center Logistics is responsible for end‑to‑end execution ownership of AWS infrastructure shipments, ensuring secure, prioritized, and on‑time delivery to AWS data center sites globally.

The role manages live shipment execution across all transport modes, proactively controls flow, resolves exceptions, and serves as the single operational point of accountability from order intake through final Proof of Delivery (POD), in line with AWS criticality, DHL SOPs, and contractual service levels.

Key Responsibilities

1. Shipment Intake & Ownership

• Receive, validate, and confirm shipment orders, ASNs, and execution instructions
• Ensure data completeness, accuracy, and system readiness prior to execution
• Confirm shipment priority, service level, and business criticality
• Maintain end‑to‑end shipment ownership from release through final POD

1. Transport Planning & Execution

• Plan and execute daily routings aligned with AWS site delivery windows
• Select and book approved carriers across air, ground, and multimodal solutions
• Validate transport plans against operational, security, and compliance constraints
• Execute service upgrades, mode changes, or re‑routing to protect delivery commitments

1. Flow Control & Prioritization

• Prioritize and resequence shipments based on AWS‑defined criticality tiers
• Manage shipment flow to prevent congestion, backlog, or downstream disruption
• Coordinate upstream holds or staggered releases when required to protect sites
• Balance volume peaks while maintaining execution stability

1. Exception & Incident Management

• Monitor shipments continuously for milestone deviations and risk triggers
• Classify exceptions by severity and business impact
• Execute predefined recovery playbooks with urgency and discipline
• Coordinate corrective actions with DHL stations, partners, and carriers
• Retain ownership of in‑transit issues until full resolution

1. Customer Communication

• Provide proactive, accurate shipment status updates to AWS
• Communicate clearly during delays, disruptions, or recovery actions
• Ensure consistent messaging aligned with real‑time operational status
• Act as the primary operational point of contact for live execution topics

1. Final Mile & White Glove Execution

• Coordinate delivery appointments with AWS data center sites
• Verify readiness of delivery crews, access credentials, and equipment
• Oversee white‑glove, high‑security, and first‑time deliveries
• Monitor delivery‑day execution and confirm physical completion
• Ensure timely receipt of electronic and hard‑copy PODs

1. Visibility, Reporting & Documentation

• Maintain real‑time visibility across all active AWS shipments
• Produce daily execution reports and performance snapshots
• Track on‑time performance, delivery adherence, and recovery effectiveness
• Log incidents, root causes, and outcomes in a structured manner

1. Continuous Improvement & Governance

• Identify recurring operational issues and execution constraints
• Provide evidence‑based feedback on SOP gaps or usability challenges
• Escalate systemic patterns through formal governance channels
• Support continuous improvement without impacting live operations

Authority & Decision Making

• Prioritize shipments based on AWS criticality definitions
• Trigger recovery actions, service upgrades, and alternate routings
• Activate escalation paths and coordinate cross‑regional execution
• Recommend process improvements through approved governance forums

Key Interfaces

• AWS Logistics and Data Center Operations
• DHL Stations, Gateways, and Control Towers
• Approved Carrier and Security Partners
• DHL Competence Centers and Compliance Functions

Key Performance Indicators (KPIs)

• On‑Time‑In‑Full (OTIF) performance
• Exception aging and recovery cycle time
• Delivery window adherence
• POD timeliness
• Repeat incident and systemic failure reduction

Qualifications & Experience

• Bachelor’s degree in Logistics, Supply Chain, Operations, or related field (preferred)

• 10+ years in international logistics, control tower, or critical operations
• Proven experience managing time‑critical, high‑security shipments
• Exposure to data center, high‑tech, or infrastructure logistics preferred

• Strong execution and prioritization capabilities
• High resilience in fast‑paced, exception‑driven environments
• Structured problem solving and incident management
• Excellent stakeholder communication skills
• Strong understanding of multi‑modal transport operations
• Proficiency in logistics and control tower systems

Pay Range: $130,011.75 - $173,349.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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