Workup Coweta

Matching the Right Skills to the Right Career

Director of Forensic Business Operations



Atlanta, GA, USA · Georgia, USA · Atlanta, GA, USA
Posted on Friday, June 7, 2024

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

The main office for DBHDD is located in downtown Atlanta.

Job Description

Job Title: Director of Forensic Business Operations

Pay Grade: SE

Job Summary:

The Director of Forensic Business Operations leads forensic business operations and drives program efficiency. In this role, you will play a key role in optimizing programs that support competency restoration, diversion, re-entry, and reducing recidivism for forensic patients in DBHDD hospitals, community integration homes, and jail-based restoration programs.

You will be instrumental in ensuring these programs operate efficiently and effectively. Through data-driven analysis and collaboration, you will identify areas for improvement and contribute to better outcomes for patients and the community.

Key Attributes:

  • Strategic Leadership: Ability to translate vision into actionable plans, driving operational excellence and program improvement across forensic services (competency restoration, diversion, re-entry, recidivism reduction).
  • Data-Driven Decision Making: Expertise in analyzing complex data sets, identifying key performance indicators (KPIs), and using insights to measure program effectiveness and guide strategic planning.
  • Change Management: Adept at leading change initiatives, fostering collaboration across departments, and implementing data-driven solutions to optimize program efficiency and outcomes.
  • Communication & Engagement: A clear, confident communicator who excels at engaging stakeholders at all levels, building consensus, and effectively conveying complex information.
  • Diversity & Inclusion: Committed to fostering a diverse and inclusive work environment, valuing the unique perspectives and experiences of all team members.

Duties and Responsibilities:

  • Performance Management: Lead the development, implementation, and monitoring of KPIs to measure and assess the effectiveness of forensic patient programs (competency restoration, wait lists, housing, bed usage, etc.).
  • Data Analysis and Quality Improvement: Conduct regular evaluations, analyze data to identify opportunities for program improvement, and implement evidence-based solutions to enhance program efficiency and patient outcomes.
  • Strategic Planning: Contribute to strategic planning for forensic services, utilizing data analysis and program evaluation to inform future direction and resource allocation.
  • Leadership and Collaboration: Supervise direct reports, foster a collaborative work environment, and effectively manage change initiatives to drive program success.
  • Communication & Reporting: Prepare clear and concise reports on program performance, program evaluations, and progress towards established milestones for stakeholders across different levels.

Supervisory Responsibilities:

  • Team Leadership & Development: Build and lead a high-performing team by providing coaching, mentoring, and professional development opportunities to the Business Support Analyst Supervisor and Forensic Housing Administrator.
  • Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement strategies to maximize individual and team effectiveness.
  • Workforce Management: Effectively manage workloads, ensure efficient team operations, and delegate tasks strategically.
  • Employee Relations: Foster a positive and professional work environment, address employee concerns proactively, and handle disciplinary matters in accordance with company policies.

Required Knowledge, Skills, and Abilities:

  • Communication & Presentation Skills: Deliver clear, concise, and persuasive presentations both orally and in writing, effectively communicating complex information to diverse audiences.
  • Impact Analysis: Assess the operational impact of initiatives, legislation, and other guidelines, translating them into actionable strategies.
  • Collaboration & Feedback: Foster a collaborative environment, actively solicit and provide constructive feedback to promote continuous improvement.
  • Stress Management: Thrive in a fast-paced, demanding environment, prioritizing effectively and managing time efficiently.
  • Subject Matter Expertise: Possess a strong understanding of state, federal, and professional standards relevant to DBHDD programs, services, and operations.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

· Limited travel throughout the state of Georgia; some overnight travel required.

Minimum Qualifications:

  • Bachelor's degree in Business Administration, Public Administration, Healthcare Administration, or a closely related field from an accredited college or university.
  • Five years of progressively responsible experience in business operations management, program evaluation, or a related field.
  • Demonstrated experience overseeing complex projects, managing staff, and driving operational excellence.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Valid driver's license with a clean driving record.

Preferred Qualifications:

  • Master's degree in Business Administration, Public Policy, Healthcare Management, or a related field.
  • Prior experience working within the public sector, particularly in the criminal justice and mental health systems.
  • Demonstrated understanding of the delivery of forensic services, specifically those related to DBHDD programs.
  • Proven ability to build and maintain strong relationships with government agencies, law enforcement, and community stakeholders.
  • Experience with data analysis and performance measurement methodologies.


In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

  • Drug Screening
  • TB Evaluation
  • Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.


When applying for this position, you will be asked if you meet the minimum qualifications for this position as stated below and may possibly be presented with additional questions to assess preferred qualifications. Preference will be given to applicants who meet one or more of the preferred qualifications and have demonstrated relevant experience clearly indicated in their work history.

Additional Information