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Operations Analyst - Region 1



IT, Operations
Forsyth, GA, USA
Posted on Saturday, July 6, 2024

The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

The main office for DBHDD is located in downtown Atlanta, Georgia.

Job Description

Job Title: Operations Analyst- Region 1 Field Office

Pay Grade: J (This position pays an estimated $53,000.00 annually based on education and experience)

Job Summary:

► Serves as the customer service contact and subject matter expert to providers, individuals, families, partner agencies and DBHDD staff regarding billing and approval processes for Medicaid waiver and DBHDD state funded services.
Authorizes services including Individual Support Plan and version change approvals through IDD Connects
► Monitors service utilization and processing of state funds allocations and reviews reports from state funded providers.
► Gathers, compiles and analyzes fiscal and service utilization data
► Researches and responds to internal and external inquiries concerning spending and utilization trends, program issues, billing problems, rules and regulations
► Prepares reports of findings and analysis.
► Makes recommendations to Regional Field Office leadership and the Director of Field Operations for policy and operational changes
► Under supervision, performs complex administrative duties and statistical, financial, or operational data analysis and reporting
► Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations.
► May partner with·other departments, divisions, outside agencies, and vendors to address business issues.
► Exercises independent judgment based on policy and regulations. May administer or provide high level support for various projects, grants, contracts, implementation of procedures, and/or specialized functions.
► May be asked to assist in other regions
► Additional duties as assigned.

8:00 a:m. - 5:00 p.m. Monday through Friday


Completion of a bachelor's degree from an accredited college or university AND one year of related experience OR one year experience at the lower level or position equivalent

Preferred Qualifications:
Familiarity with Georgia NOW and COMP Waivers
Experience with the IDD Connects system
Excellent customer service skills
Strong mathematic, written communication and verbal communication skills
Proficient with Microsoft WORD and EXCEL


In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

  • Drug Screening
  • TB Evaluation
  • Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.


Bachelor's degree in business or related field from an accredited college or university AND One year of experience related to area of assignment. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
Additional Information