The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state agency that focuses solely on policies, programs, and services for people with mental health challenges, substance use disorders, intellectual and developmental disabilities, or any combination of these. As Georgia’s public safety net, DBHDD operates six field offices and five hospitals throughout the state within three program areas: behavioral health, developmental disabilities and hospital services.

The main office for DBHDD is located in downtown Atlanta.

Job Description

Job Title: ANE Investigator

Pay Grade: M

Job Summary:

• Conduct investigations of alleged abuse, neglect, and/or exploitation of individuals with developmental disabilities and/or behavioral health challenges.

• Interview witnesses, complainants, victims, and persons of interest to obtain information relevant to the investigation.

• Collect evidence in a systematic manner using established investigative methods and techniques.

• Request and review appropriate records and data from a variety of sources.

• Coordinate investigations with other agencies as needed.

• Keep accurate, detailed and organized investigator notes that reflect records reviewed, interviews, and a history of the case being investigated.

• Maintain a level of understanding and familiarity with the applicable rules and regulations, policies, provider manuals, etc. sufficient to perform the assigned duties and responsibilities.

• Develop investigation reports that accurately, clearly, and thoroughly draw conclusions based upon evidence, testimony, policy, rules, regulations, etc.

• Provide technical support to the provider regarding deficiencies identified in an investigation.

• Accurate, thorough, and timely entry of data into multiple databases.

• Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.

• Project a professional image through in-person, phone, and electronic communications.

• Plan and prioritize workload to meet day to day needs.

• Read, screen, and respond to correspondence in a timely manner.

• Community effectively with internal and external stakeholders.

• Identify and prioritize critical issues within identified parameters.

• Use sound judgment to respond appropriately to internal and external contacts.

• Independently establish and monitor deadlines to ensure timeliness.

• Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.

• Collaborate and work effectively as a team member.

• Assist with projects as needed.

• Participates in team meetings and attend trainings.

• Travel statewide as needed.

Minimum Qualifications:

Master's degree in a related field from an accredited college or university AND Two years of related experience OR Bachelor's degree in a related field from an accredited college or university AND Four years of related experience OR Associate's degree in a related field from an accredited college or university AND Five years of experience, Two years of which in a position directly related to the area of assignment OR Two years of experience required at the lower level Complnc Specialist 2 (RCP061) or position equivalent. Note: Some positions may require a certification or licensure. Note: Some positions may require a valid driver's license.

Preferred Qualifications - External:

• Licensed nurse (LPN or RN), behavior specialist, LMSW, LCSW, LPC, etc.

• Experience in quality, compliance, or investigations in DBHDD’s programs/services or with a safety net provider

• Bachelor’s degree

• Strong organizational and time management skills

• Ability to work efficiently with minimal supervision

• Excellent oral and written communication skills

• Ability to interact effectively and work collaboratively as a member of a team

Benefits

In addition to a competitive salary & benefits, GA Department of Behavioral Health and Developmental Disabilities is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation and sick leave. For more information, visit https://dbhdd.georgia.gov/benefits

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.