Job Summary – Supervises, guides, and/or instructs the work assignments of subordinate staff. Plans manages, and evaluates social services programs. Administers and coordinates the services and program activities in dependency., mental illness, youth development, or physical or developmental disability programs. Supervises and plans the work of assigned staff. Manages human resource and employee relations functions. Establishes and maintains relationships with other agencies and organizations in the community in order to meet community needs and prevent duplication of services. Evaluates the provision and quality of recommended services to ensure compliance with program requirements and policies. Guides and oversees the distribution of resources. Identifies and/or manages grants, contracts, and other facets associated with the programs. Manages and participates in the development of the program budget. Organizes community stakeholders and resources to identify proactive and effective solutions. Oversees facilities management operations. Participates in the determination of organizational policies regarding such issues as participants' eligibility, program requirements, and program benefits. Provides policy and/or management guidance to representatives of the programs. Troubleshoots day-to-day operational and consumer-related problems or issues.

Responsibility 1 Plans, manages and directs the daily operations of assigned mental health program(s) and services (i.e., Outpatient Services, Substance Abuse, Mental Retardation, etc.).

1. Organizes and directs assigned programs to meet customer needs, to effectively operate within state and federal regulations, and certification guidelines and to ensure accreditation compliance.

2. Effectively serves as a consultant to facility mental health staff in program planning and problem resolution.

3. Effectively designs and coordinates protocol and procedures for identifying client service needs.

4. Effectively operationalizes directives and agreements from governing boards into functional program policies and procedures.

5. Assists appropriately in the preparation and updating of the area program's policy and procedure manual.

6. Accurately informs the Director of the status of assigned programs and staff emphasizing strengths, activities, innovative programming, and weaknesses through frequent contacts, management team meetings, written reports, etc.

7. Effectively develops, formulates, and implements methods to monitor policies, procedures, and standards to ensure staff compliance.

8. Stays up-to-date on written contracts/agreements for the provision of services.

Responsibility 2 Plans goals and objectives in accordance with accreditation standards, governing boards and patients/clients/consumers in the daily operations of social services delivery programs.

1. Thoroughly identifies and documents objectives and priorities based upon identified clients' needs, departmental policies, accreditation requirements, budgetary considerations, and agency mission.

2. Develops plans to meet identified objectives and priorities in accordance with established procedures.

3. Effectively communicates objectives and priorities to superiors and subordinates.

4. Reviews and updates goals and plans to reflect changes in policy, identified needs, accreditation standards and communicates changes to staff in a timely manner.

Responsibility 3 Participates as a management team member.

1. Facilitates a cohesive working relationship by effectively addressing staff or patient/client/consumer issues with team members or supervisors.

2. Maintains a cooperative working relationship with others to avoid conflicts, seeks resolution or mediation in order to promote a more effective environment and to meet organizational goals.

3. Share factual information in a clear and concise manner to enrich the goals of the team and organization.

Responsibility 4 Oversees and ensures, through delegation, the provision of clinical services to all assigned program areas

1. Ensures that the assessment process and care/service plans are completed in a timely manner.

2. Ensures staff effectively conducts individual, family, and group counseling sessions to meet, enhance, or restore their functioning capacity.

3. Ensures that staff accurately document patient/client/consumer contacts and updates their clinical records in compliance with quality assurance requirements and established departmental policies.

4. Ensures patient/client/consumer records are reviewed to evaluate and monitor progress and compliance with established care/service goals and objectives.

5. Ensures the screening of patients/clients/consumers for appropriateness of admission/services.

Responsibility 5 Monitors, assesses and evaluates programs to determine compliance and progress in meeting established goals

1. Thoroughly conducts, or delegates the assessment of programs; and provides feedback and recommendations based on findings and in accordance with established policies and procedures.

2. Thoroughly evaluates program areas for compliance with established standards to ensure consistent and appropriate delivery of services.

3. Receives and reviews available information regarding program performance in a timely manner.

4. Effectively advises and assists staff with program delivery.

Responsibility 6 Manages human resources and employee relations functions.

1. Interviews applicants or employees to fill vacancies or promotional positions according to applicable laws, regulations and policies.

2. Selects or promotes the appropriate number of individuals who possess the skills needed to perform the required work.

3. Identifies training needs and ensures that necessary job-related instruction is provided to staff.

4. Discusses potential grievance related concerns with employees in order to identify options or resolve issues prior to the formal filing of a grievance.

5. Advises employees of established grievance procedures.

6. Recommends or initiates disciplinary actions according to applicable rules and policies.

Responsibility 7 Creates and maintains a high-performance environment characterized by positive leadership and a strong team orientation.

1. Defines goals and/or required results at the beginning of the performance period and gains acceptance of ideas by creating a shared vision.

2. Communicates regularly with staff on progress toward defined goals and/or required results; providing specific feedback and initiating corrective action when defined goals and/or results are not met.

3. Confers regularly with staff to review employee relations climate, specific problem areas and actions necessary for improvement.

4. Evaluates employees at scheduled intervals; obtains and considers all relevant information in evaluations and supports staff by giving praise and constructive criticism.

5. Recognizes contributions and celebrates accomplishments.

6. Motivates staff to improve quantity and quality of work performed and provides training and development opportunities as appropriate.

Responsibility 9 Maintains knowledge of current trends and developments in the field and applies pertinent new knowledge to the performance of other duties.

1. Participates in meetings and on committees to find new technologies to improve service and efficiency.

2. Conducts independent research and stays abreast of technological advances suitable for addressing the business/operational needs of the organization.

3. Participates in internal and external educational programs and professional meetings as available for continuing professional education.

4. Participates in agency meetings as necessary to ensure continuity and a better understanding of unit/division/organization wide technological goals.

Agency Qualifications

Master’s degree in a related field from an accredited college OR university AND Three (3) years of related experience, with at least one (1) year in a supervisory role

OR Bachelor’s degree in a related field from an accredited college OR university AND Five (5) years of related experience

OR One (1) year of experience at the lower-level Social Services Program Coordinator 3 (SSP032) OR position equivalent. Note: Some positions request eligibility for licensure.

Preferred Qualifications – External

In addition to meeting the above-listed minimum qualifications preference will be given to applicants who meet the following:

1. Completion of a master’s degree in a mental health field from an accredited college OR university (e.g., Counseling, Social Work OR Psychology). The degree must be in an area that would qualify the graduate for licensure by the Georgia Composite Board of Professional Counselors, Social Workers and Marriage and Family Therapists.

2. Clinical work experience in a residential treatment facility OR juvenile justice treatment program serving youth with emotional behavioral disorders.

Benefits

In addition to a competitive salary & benefits, GA Department of Juvenile Justice is part of a statewide initiative called Total Rewards that seeks to attract and retain employees by supplementing their base pay and benefits with programs designed to improve the quality of their work environment and lead to greater job satisfaction and work/life balance. Eligible employees are offered generous benefits, including health and dental insurance; retirement and savings plan options; and paid holidays, vacation, and sick leave. For more information, visit https://djj.georgia.gov/Online-Applications/employee-benefits

We are a qualified employer for the Federal Public Service Loan Forgiveness Program

THIS IS AN INTERNAL AND EXTERNAL JOB ANNOUNCEMENT

THIS IS AN UNCLASSIFIED POSITION.

THE SELECTED APPLICANT FOR THE POSITION WILL BE SUBJECT TO A REFERENCE CHECK AND CRIMINAL BACKGROUND CHECK, WHERE APPLICABLE

PLEASE INCLUDE ALL RELEVANT JOB INFORMATION ON THE APPLICATION FOR CONSIDERATION. ALL APPLICATIONS WILL BE PRESCREENED.

DJJ IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER