Communications Specialist 2
Georgia.gov
Job Title: Communications Specialist 2
Division: Communications & Outreach
Job Profile Summary
With minimal supervision, assists with the development and implementation of communications efforts and initiatives to convey a positive identity for the agency. Produces and assists with internal communications to build employee awareness and support agency activities. Delivers educational presentations to member audiences.
Job Responsibilities & Performance Standards
· Tracks Communications projects
· Maintain Communications Project Calendar: Advise of upcoming deadlines
· Manages and maintains website content
· Ownership of content for SharePoint home page
· Provides assistance with Peach State Reserves communications plans and initiatives
· Assist with the creation of Power Point presentations
· Learn and deliver plan educational presentations with oversight and support
· Assists in the coordination, production, and distribution of agency communications materials, such as: board reports, conference submissions, e-newsletters, handbooks, brochures, letters, and financial publications
· Supports design and theme implementation of the Annual Comprehensive Financial Report
· Maintains plan information materials for each retirement plan
· Prepares and writes scripts, documents, and publications as directed
· Provides assistance with agency communications plans and initiatives
· Gathers and compiles data on latest graphic design trends
Technical Competencies Required for Job
| Graphic Design Platforms | § Has a proficient understanding of Illustrator, InDesign, and Photoshop |
| § Ability to independently perform tasks in the Adobe Suite products | |
| § Has proficient understanding of Canva design program | |
| Website Development | § Has a proficient understanding of HTML |
| Software | § Ability to independently perform tasks in website development software |
| MS Office | § Has a proficient understanding of MS Office |
| § Ability to navigate and perform data entry in MS Office | |
| Pension Knowledge | § Ability to independently learn and comprehend the pension plan handbooks |
| Communications | § Must possess strong and effective writing and editing skills |
| (Technical) | § Must possess excellent grammar skills |
Statewide Core Behavioral Competencies Required for Job
| Proficient Level Competencies Detailed knowledge, understanding, and application of the competency required to be successful in the job; Ability to handle non-routine problems and situations; Requires minimal guidance or supervision / works independently; Consistently demonstrates success in the competency; Capable of assisting others in the application of the competency. | |
| Accountability | Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to delivering on his/her public duty and presenting oneself as a credible representative of the Agency and State to maintain the public’s trust |
| Customer Service | Understands that all State employees have external and/or internal customers that they provide services and information to; honors all of the State’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service |
| Results Orientation | Consistently delivers required business results; sets and achieves achievable, yet aggressive, goals; consistently complies with quality standards and meets deadlines; maintains focus on Agency and State goals |
| Teamwork and Cooperation | Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others |
| Basic Level Competencies Basic understanding or knowledge needed for the job; Basic understanding and knowledge sufficient enough to handle routine tasks; Requires some guidance or supervision when applying the competency; Understands and can discuss terminology and concepts related to the competency). | |
| Judgment and Decision Making | Analyzes problems by evaluating available information and resources; develops effective, viable solutions to problems which can help drive the effectiveness of the department and/or State of Georgia |
Additional Behavioral Competencies Required for Job
| Proficient Level Competencies Detailed knowledge, understanding, and application of the competency required to be successful in the job; Ability to handle non-routine problems and situations; Requires minimal guidance or supervision / works independently; Consistently demonstrates success in the competency; Capable of assisting others in the application of the competency. | |
| Communication | Respectfully listens to others to gain a full understanding of issues; comprehends written material; presents information in a clear and concise manner orally and in writing to ensure others understand his/her ideas; appropriately adapts his/her message, style, and tone to accommodate a variety of audiences |
| Creativity and Innovation | Applies creative problem-solving skills to his/her work to develop solutions to problems; recognizes and demonstrates the value in taking “smart” risks and learning from mistakes; develops multiple alternatives and understands the feasibility of each; effectively shares and implements his/her ideas |
| Organizing* | Able to keep projects moving toward completion; able to keep track of many things that must be done within a given timeframe; able to act according to priorities; able to balance workload demands |
| Basic Level Competencies Basic understanding or knowledge needed for the job; Basic understanding and knowledge sufficient enough to handle routine tasks; Requires some guidance or supervision when applying the competency; Understands and can discuss terminology and concepts related to the competency). | |
| Accuracy* | Deliver publications and work in a timely manner in accordance with projects plans with accuracy and minimal revisions needed |
| Conflict Management | Addresses conflicts by focusing on the issues at hand to develop effective solutions when disputes or disagreements occur; helps others resolve conflicts by providing impartial mediation when needed |
| Cultural Awareness | Demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect |
| Initiative | Proactively identify ways to contribute to the State’s goals and missions; achieves results without needing reminders from others; identify and takes action to address problems and opportunities |
| Flexibility | Adapts to change and different ways of doing things quickly and positively; does not shy away from addressing setbacks or ambiguity; deals effectively with a variety of people and situations; appropriately adapts one’s thinking or approach as the situation changes |
| Professional Development | Demonstrates a commitment to professional development by proactively seeking opportunities to develop new capabilities, skills, and knowledge; acquires the skills needed to continually enhance his/her contribution to the State and to his/her respective profession |
| Negotiation and Influence | Effectively represents his/her position on issues to gain support and buy-in from others; generates multiple alternatives to a problem to meet the needs to other stakeholders; works to achieve win-win outcomes that others can accept; appropriately utilizes settlement strategies, such as compromise |
| Problem Solving* | Applies creative problem-solving skills to his/her work to develop solutions to problems; recognizes and demonstrates the value in taking “smart” risks and learning from mistakes; ability to identify the root cause of a problem; able to apply general rules or principles to arrive at a solution |
| Teaching Others | Enhances the capabilities of the organizations by openly and effectively sharing his/her subject matter expertise with others; supports a continuous leaning environment by preserving and compiling intellectual capital which can be used by others within her/her work group. Department, and State entities, as appropriate |
*Additional competency required for job but not included in the State’s predefined competency list.
ERS Preferred Qualifications
Bachelor’s degree in communications from an accredited college or university AND one year of communications or related experience OR Five years of communications related experience OR One year of experience in the lower level Communications Specialist 1 position.
ERS Career Development Levels
· Communications Specialist 3
· Communications Supervisor
· Communications Manager
· Communications Director
Work Environment
This is a general office environment consisting of cubicle desk space. Ambient room temperatures, lighting and traditional office equipment are provided as found in a typical office environment.
Travel
Travel 5% Statewide. Georgia driver’s license and reliable car is required. Some overnight travel may also be required.
Physical Demands
Individuals working in this job are required to multi-task while seated. This includes answering phone calls, research information, and typing using computers throughout the workday. Also may require walking periodically, primarily on a level surface. Must be able to reach above shoulder height, below the waist, or lift (up to 25 pounds) to file documents or store materials.
Statewide Entry Qualifications