Under general supervision, the Operations Business Support Specialist performs complex administrative duties and statistical, financial, or operational data analysis and reporting in support of management decision making in functional area. Identifies trends, discrepancies, and variances to improve the efficiency and effectiveness of operations.

May partner with other departments, divisions, outside agencies, and vendors to address business issues.

Exercises various latitudes of independent judgment.

May administer or provide high level support for various projects, contracts, implementation of procedures, and/or any specialized functions.

Assists with orientation, training, or providing task guidance of junior team members.

Conducts and coordinates financial, personnel, product, market, operational, and related research to support strategic and business planning.

Develops economic demographic, business, and sociological forecasts to support development of plans and strategies.

Establishes and maintains a positive working relationship with area business community, internal and external agency customers, and other related contacts.

Monitors effectiveness of business operations assesses quality of service and makes recommendations to improve operations.

Gathers, compiles and analyzes data and prepares reports of findings and analysis.

May make recommendations to management for operational changes

Performs other duties assigned.