Coordinates, triages and distributes inquiries of non-compliance for review by departmental staff.

Tracks open and closed cases within the division and through the criminal justice system.

Process a variety of documentation associated with departmental operations within a designed timeframe and per established procedures.

Identify trends, discrepancies, and variances to improve the efficiency and effectiveness of case management operations.

Classify and analyze data.

Research and compile data analysis and statistics for reports.

Conducts research of departmental files, legal records, database records, electronic records, electronic database sources, hard copy materials, or other sources as needed.

Distributes documents and information both internal and external.

Compiles and distribute documents and information for completion of subpoenas.

Creates and maintains statistical information on individual investigators and the division.

Creates monthly, quarterly, and annual reports on division activities.

Attends training sessions as required to gain skills and knowledge.

Responds to customer queries via email and/or telephone.

Performs other duties as assigned.