Customer Service Rep 2 – Central Issuance

Duties and Responsibilities: The Georgia Department of Driver Services (DDS) is seeking qualified candidates for the assignment as a Customer Service Rep 2 serving in the Central Issuance / Field Operations Division.

This role works and communicates with internal and external customers to provide information and services related to the timely delivery of permanent licenses, permits, and IDs to customers.

Under general supervision, receives inquiries, primarily by phone, to resolve complicated issues related to the timely delivery of DDS interim and permanent licenses. This position requires careful, quick analysis of numerous documents, reports, and various computer databases to make accurate decisions and assist internal and external customers in a timely and precise manner.

This position will have the unique authority of accessing and initiating actions on a customer record in a computer database system. A strong knowledge of policies and procedures for the issuance, renewal, suspension, and reinstatement of a GA driver’s license is required.

This requires flexibility in work schedules including Saturday and is subject to change based on predetermined performance criteria. This role interacts with the public, Customer Service Centers, the Call Center, DDS teams, state agencies within and outside Georgia, and directly with internal/external driver customers and vendors.

This position is in Conyers, Georgia.

Demonstrated competencies needed to successfully perform this job include:

• Must have the ability to organize, maintain and recall reference material

• Must have the ability to determine importance of references and job aids and use them to provide accurate information to callers in a timely manner

• Must have the ability to multi-task and use of several PC applications and screens at once while speaking and typing

• Must have excellent oral communication skills with an emphasis on professional telephone techniques

• Must know and be able to use email as a communication vehicle

• Must be able to handle a high volume of transactions in a sedentary job

• Must have an attendance record of dependability and reliability.

• Must display a high level of effort and commitment toward performing work and demonstrate responsible behavior

Minimum Qualifications:

· High school diploma or GED AND completion of 90 quarter hours (60 semester hours) at an accredited college or university

OR

· One year of experience in a customer service setting communicating information

OR

· One year of experience required at the lower-level Customer Svc Rep 1 (GST120) or position equivalent.

Preferred Qualifications: Preference will be given to those applicants who, in addition to meeting the minimum qualifications, also possess the following:

· One (1) year of full-time (or equivalent part-time) work experience providing information and resolving complex customer issues. AND One (1) year related experience providing information and customer resolution in a Customer Service Center, Call Center or customer service department.

Total Compensation: Combines direct compensation with the value of the State’s benefits and work-life options. Total Compensation establishes a win-win partnership that is important to the quality and success of the State programs and services. Most importantly, State employees enjoy the satisfaction that comes with being part of a team that keeps Georgia progressive, prosperous and a place we are all proud to call home.

Many of the following benefits are available to eligible fulltime employees on the first day of their employment:

• Competitive Compensation

• Performance Recognition

• Retirement and Pension Benefits

• Flexible Benefits

• Healthcare Benefits

• Paid Holidays and Time Off

• Employee Assistance Program (EAP)

• Employee Discount Program

• Opportunities for Career Development and Advancement

• Flexible work and Telework schedules (available for select jobs)

• Engaging and Diverse Work Environments

For more information on benefits, please visit

Benefits Overview | Team Georgia for State of Georgia Employees

Eligible applicants may apply on

Team Georgia Careers - Jobs

Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone.

Applicants can log back into your profile and see the status of each of your applications you have submitted.

All candidates are subject to background and credit checks.

We are an Equal Opportunity Employer.