NORTH GEORGIA TECHNICAL COLLEGE

JOB DESCRIPTION

Job Title: Financial Aid Technician

Job Code: 10511

Revised: 5-26-2022

Page 1-2

Description: The Financial Aid Technician is responsible for performing administrative, clerical, and customer service

duties in support of the student financial aid process.

Major Duties:

• Greets visitors and answers telephone, disseminates general financial information to students and the public.
• Reviews financial aid source documents. Identifies inaccuracies, such as math errors, missing or inaccurate information, signatures or documentation. Assigns standard pre-established codes and/or other identifying information.
• Enters routine financial aid transactions into appropriate systems i.e. BANNER. Verifies and corrects information entered.
• Maintains financial aid related files and records.
• Performs routine general clerical duties such as ordering supplies, typing, answering telephones and/or related duties.
• Performs accounting-related clerical duties that require familiarity with basic financial aid functions.
• Provides information regarding the financial aid resources available to students and parents.
• Instructs students in correct procedures for completing forms and applications, special requirements

and restrictions and supporting documentation.

• Analyzes and determines status of applications and forms, referring complex problems to the Financial Aid Director.
• Other duties as assigned.

Competencies:

· Oral, written and communication skills

· Proficiency in Windows applications (Word, Excel, Access), Outlook and job related software programs

· Knowledge of student financial aid processes and procedures

· Knowledge of college, state and federal student financial aid programs, regulations and guidelines

· Knowledge of relevant federal and state regulations

· Skill in interpersonal relations and in dealing with the public

· Oral and written communication skills

Driver’s License Requirement: Valid GA Driver License

Monetary Transactions: N/A

Physical Demands:

· The employee occasionally lifts or moves objects of a light to medium weight.

· Work is typically performed with the employee sitting at a desk in an office environment with intermittent sitting, standing, or walking in various settings.

· The employee must be able to lift up to 25 pounds.

· Full range of hand and finger motion is utilized for data entry purposes.

Travel Requirements: Some travel to peer groups or other training/conferences and to the other campuses is required.

Training Requirements:

• Employee understands and agrees to complete all required trainings, to include those mandated by the State of Georgia Governor, by stated deadlines, as a condition of employment.

Equal opportunity and decisions based on merit are fundamental values of the Technical College System of Georgia (TCSG). The TCSG State Board prohibits discrimination on the basis of an individual’s age, color, disability, genetic information, national origin, race, religion, sex, or veteran status (“protected status”). No individual shall be excluded from participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any TCSG program or activity because of the individual’s protected status; nor shall any individual be given preferential treatment because of the individual’s protected status, except the preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

North Georgia Technical College is an equal opportunity employer. All employment processes and decisions, including but not limited to hiring, promotion, and tenure shall be free of ideological tests, affirmations, and oaths, including diversity statements. The basis and determining factor for such decisions should be that the individual possesses the requisite knowledge, skills, and abilities associated with the role, and is believed to have the ability to successfully perform the essential functions, responsibilities, and duties associated with the position for which the person is being considered. At the core of any such decision is ensuring the institution’s ability to achieve its mission and strategic priorities in support of student success.

The following persons have been designated to manage inquiries regarding the non-discrimination policies: Dr. Fran Chastain, Dean of Student Support and Engagement, Title IX Coordinator, Clegg Center 212, (706) 754-7855, fran.chastain@northgatech.edu