About McIntosh Trail

At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.

Summary

Under general supervision, performs a variety of general secretarial, clerical and administrative support functions/ processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and / or process documents and records. The work includes operating standard office equipment. Work is performed under the general supervision of a clerical or administrative supervisor.

Responsibilities

· Greeting of clients.

· Answering of telephones in a timely manner.

· Providing paperwork for individuals to complete.

· Be able to provide basic overview of services to individuals.

· Reviewing insurance, authorizations and collect appropriate fees from clients.

· Review paperwork for completion and accuracy.

· Explains fees, HIPPA laws and consumers’ rights to new clients.

· Entering information and scheduling into electronic health records.

· Ensure that all medical and clinical schedules remain full.

· Mail no show letters and document missed appointments in electronic health record via a non- billable progress note.

· Perform related duties as assigned by supervisor.

· Maintain compliance with all company policies and procedures.

· Scanning medical records into clients’ files in a time period established by Office Manager and Center Director.

· Follow guidelines of Key Performance Indicators (KPI) established by the state of Georgia.

· Assist with Health and Safety duties as directed.