UI Appeals Manager (Manager, Regulatory Compliance)

Job Code: RCM050

Pay Grade: L

Salary will be determined by internal policy.

The Georgia Department of Labor is currently seeking highly qualified applicants to fill the UI Appeals Manager position in the UI Appeals Department.

The position is located at 148 Andrew Young International Blvd. NE, Atlanta, Georgia, 30303.

JOB SUMMARY

The Georgia Department of Labor (GDOL) is transforming into a forward-thinking, future-focused, and resilient organization — one that anticipates change and leads with purpose. As part of this transformation, we are building a more connected and collaborative organization where information flows quickly, awareness is shared, and teams seamlessly work together. This modern, adaptive approach strengthens our ability to respond to emerging needs, serve the public more effectively, and create meaningful impact. Join us and be part of GDOL's mission-driven team shaping the future.

The UI Appeals Manager performs a variety of functions related to the hearing and disposition of contested Unemployment Insurance cases adjudicated by the Tribunal.

Essential Function and Responsibilities:

Directs staff activities via subordinate supervisors to ensure program performance measures are met.

Ensures compliance with federal and state laws, rules and regulations and department policies and procedures.

Supervises, guides and/or provides instruction for the work assignments of subordinate staff.

Manages a wide range of office administration duties for assigned function or program areas, duties may be complex in nature and may involve access to confidential information.

Recommends policies, develops and implements procedures in accordance with department al policy.

Creates, plans and monitors training of subordinate staff.

Researches, investigates, and/or reports program data or issues.

Drafts documents, reports, or presentations.

Represents program or unit, provides information and assistance to internal and external customers.

Performs other duties as assigned.

Preferred Qualifications

Two or more years of experience supervising or training claims examiner

And/Or

Two or more years experience handling or processing appeals related to unemployment insurance claims

Three or more years of customer service experience

Skills/Abilities

Ability to lead or supervise several teams at once

Exceptional communications skills

Strong critical thinking and analytical skills

Ability to multi-task

Independent problem solver

Well organized with excellent computer skills (intermediate or higher in Microsoft Word and Excel)

WHY YOU SHOULD APPLY

The State of Georgia and Georgia Department of Labor offers a generous benefit program with wide variety of available choices:

• Retirement and Savings Plans
• Health Insurance (multiple plans)
• Flexible / Voluntary Benefits
  • Flexible Spending Accounts (healthcare and dependent care)
  • Dental
  • Vision
  • Life
  • Disability
  • Long Term Care
  • Legal
• Paid Time Off
  • 13 Holidays
  • Annual Leave
  • Sick Leave
  • Other Leave, including Parental Leave
• Employee Assistance Program
• Employee Discounts
• Employee Purchasing Program

ADDITIONAL INFORMATION:

In addition to a competitive salary, the Georgia Department of Labor offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

The Georgia Department of Labor is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those circumstances permitted or mandated by law).

Because of the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification. This posting may close at any time prior to the posted close date, once a suitable applicant pool is identified.

Please complete the application in its entirety. Your attached resume does not replace an incomplete work experience submission.