Key Account Mgr II Metro West (Smyrna)

Key Account Manager (Smyrna– Metro West)

JOB LEVEL : E6

ORGANIZATION/WORK LOCATION : Customer Service/Managed Accounts/Smyrna Distribution Area

JOB SUMMARY

Position Overview: The Key Account Manager II (KAM) at Georgia Power is a critical role responsible for delivering industry-leading customer experience and building broad, effective relationships with our largest, most complex, and politically influential customers. The KAM ensures customer satisfaction and loyalty through proactive account management, maintains collaborative partnerships with internal stakeholders, and supports multi-product solutions.

Key Responsibilities:

• Customer Relationship Management:

  • Establish and nurture strong, long-term relationships with key customers, including large multi-site enterprises, complex commercial and industrial facilities, and politically sensitive customers.

  • Act as the primary point of contact, ensuring timely and effective communication and resolution of customer issues.

• Internal Collaboration:

  • Build and leverage partnerships with internal teams such as Power Delivery, Region External Affairs, Economic Development, Pricing and Rates, and Customer Solutions.

  • Actively participate in the Region Council representing Managed Accounts.

• Proactive Account Management:

  • Conduct regular reviews of customer energy usage and make appropriate recommendations.

  • Develop and provide solutions to customer needs, problems, and goals, ensuring complete customer satisfaction with Georgia Power’s services.

• Customer Loyalty:

  • Increase customer loyalty as measured by the Net Promoter Score (NPS).

  • Be responsive to customers, provide timely resolutions, and grow customer trust in Georgia Power.

• Storm Restoration:

  • Support storm restoration activities by participating on the Damage Assessment Team (e.g. DAT Coordinator, TCMS Operator, Evaluator, Driver, Logistics) in the assigned area to ensure customer needs are met promptly.

• Technical Expertise:

  • Ability to perform iClear’s for transformer sizing and other technical assessments, as required.

  • Ability to understand, explain and communicate the various rate options available to various commercial and industrial customers in the assigned portfolio.

• Opportunity Identification:

  • Identify and document opportunities to deliver solutions that meet customer goals in Oracle Sales Cloud.

JOB EXPERIENCE/EDUCATION

• Four-year degree (Engineering, Business, or other technical degree preferred) or comparable work experience required

• Certified Energy Manager®, Certified Energy Auditor®, or other relevant technical/ energy industry certification(s) a plus

• Minimum of two years of experience providing exceptional customer service and support to Data Centers, large governmental agencies, multi-site or complex industrial customers and/or other large commercial customers preferred

• Familiar with Customer Resource Management tools such as Oracle Sales Cloud, SalesForce, Hubspot, or other leading CRM tool(s)

KEY SKILLS

• Relationship Building – expertly build, develop, and leverage broad and effective relationships at all levels, both internally and externally with customers, community stakeholders, and segment organizations. Excellent interpersonal and communication skills.

• Customer Focus and Problem Solving – effectively engage the customer, possess a working knowledge of the customer’s needs and operation, leverage appropriate resolution channels, and effectively lead project teams to solve problems.

• Digital Engagement – effectively leverage remote support tools including video conferencing, business focused texting, leveraging/creating video clips and other digital media, and engaging the customer in their preferred communication channel(s).

• Solution Selling – effectively partner with Solutions partners to package a broad range of energy services, electro-technologies and other energy-related products and services. Proven success with long sales cycles and consultative sales in a team selling environment. Able to lead or support project teams to develop proposals, make presentations, negotiate and close complex sales.

• Technical and Analytical – ability to understand and communicate complex rate options like RTP, TOU-RN, and DPEC. Understand regulations, policies, procedures, contracting, the Georgia Territorial Electric Service Act, and other complex information to adeptly drive progress and customer results across multiple internal departments. Ability to quickly learn the drivers and needs of assigned customers including growth objectives, timelines, critical issues, and partnership opportunities.

JOB RESPONSIBILITIES

• Provide industry leading customer support and service through exceptional communication, both internally and externally, that drive top quartile NPS results

• Become the customer’s Energy Expert - build and maintain strong working relationships with decision makers for assigned customer portfolio

• Work and communicate with all key cross-functional partners such as: Distribution, Transmission, Pricing & Rates, Solutions, Economic Development, Region Leadership, Customer Choice, etc.

• Directly partner with the Solutions organization to maximize growth and the seamless delivery of solutions across all Southern Company products and services to assigned customers in order to grow the market, revenues, and profitability

• Elevate the team’s performance through best practice sharing, mentoring, and providing support and guidance to team members

BEHAVIORAL ATTRIBUTES

• Role model of Our Values: Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance

OTHER REQUIREMENTS

• Must be available to work CENS and assigned storm duty, which could include evenings, weekends, holidays, and overnight travel.

• Routine travel within assigned region to meet with internal partners and/or customers, and occasional overnight trips for team and organizational meetings.

  Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11149

Job Category: Sales & Marketing

Job Schedule: Full time

Company: Georgia Power

Candidate Profile

Take a few minutes to create or modify your employment profile and to specify your preferred working criteria for future openings matching your interests.

Create / access My Profile

Our Culture & Hiring Process

Learn more about Southern Company’s culture, values, and diversity initiatives and what our hiring process looks like. You are one step closer to helping us build the future of energy!