Customer Experience Development Specialist

Southern Company Gas is looking for a Customer Development Specialist. The position will provide support for the CX Development Manager. This position is responsible for analyzing business operations and processes to identify developmental opportunities for Customer Experience professionals while also creating alignment on customer experience initiatives that support employee growth, development, and engagement. The role requires proficient functional and technical skills in presentation design, data visualization, and communications to create executive-level materials, reports, and engagement tools. This position will also coordinate and execute projects and events, working closely with internal and external partners to deliver high-quality results that strengthen employee engagement and customer experience outcomes.

Customer Experience Development III

Education and Experience

Required:

• 2-4 years’ experience in employee development or training

Or

• Equivalent academic education and experience

Preferred:

• Bachelor’s degree in Business Administration, Human Resources, or related field

• Human Resources, organizational development experience

• Customer Operations or Customer Service experience

Representative Responsibilities

Responsibilities also include formalizing, streamlining, and documenting process and procedures for employee growth, development and engagement initiatives to support employee satisfaction, engagement, and retention. Additionally, the incumbent will be responsible for creating and maintaining a positive, productive, engaged and inclusive work environment.

• Proven ability to develop and implement employee development programs

• Excellent communication, presentation, and facilitation skills

• Strong project management and organizational skills

• Experience in employee development or training

• Reporting, analytical and judgment skills

• Demonstrated time management, planning, and prioritization ability

• Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders

• MS Word – intermediate proficiency

• MS Excel - intermediate proficiency

• MS PowerPoint - intermediate proficiency

Customer Experience Development IIII

Education and Experience

Required:

• 3-5 years’ experience in employee development or training

Or

• Equivalent academic education and experience

Preferred:

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, Communications, or related field

• Customer Operations or Customer Experience background

• Entry-level project management certification - Certified Associate in Project Management (CAPM) or working towards a certification.

Representative Responsibilities

The person in this position will formalize, streamline, and document processes and procedures for employee growth, development, and engagement initiatives to support satisfaction, engagement, and retention. The incumbent will also be responsible for creating and maintaining a positive, productive, and inclusive work environment that aligns with Southern Company’s values and CX culture.

• Proven ability to design, develop, and implement employee development and engagement programs

• Excellent communication, presentation, and facilitation skills

• Strong project management, organizational, and coordination skills with the ability to manage multiple priorities

• Demonstrate ability to create and deliver professional-quality PowerPoint presentations, dashboards, and executive reports

• Experience designing creative materials such as invitations, newsletters, branding signage, photo layouts, and surveys for internal and external audiences

• Proficiency in developing and analyzing reports and dashboards to measure engagement and performance outcomes

• Keen attention to detail and visual design skills to ensure brand consistency and executive-level quality

• Proficient demonstration of time management, planning, and prioritization ability

• Excellent interpersonal skills and comfortability interacting with internal and external customers and stakeholders

• High-level proficiency in PowerPoint (presentation design, visual storytelling), and solid proficiency in Word and Excel

• Proficiency with survey tools and event management platforms (e.g., Microsoft Forms, Qualtrics, Eventbrite, or similar platforms) and graphic design software (e.g., Canva, Adobe Suite, or PowerPoint design tools)

• Proactive and self-motivated; demonstrates initiative and the ability to work independently with minimal supervision

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 20869

Job Category: Customer Service

Job Schedule: Full time

Company: AGL Services Company

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