Commercial Order Processing Specialist

Join the Grenzebach Team

Grenzebach Corporation is a high-tech company focusing on the future of automation, our customers, and our employees. We are convinced that only those who explore new paths and face today's issues with an open mind can actively shape the world.

An open and appreciative culture unites our multinational group of companies. Embark on a new course and join us on an exciting journey that will change global markets from the bottom up. Become part of the Grenzebach family, grow professionally and personally, and accompany our customers on their journey into the world of tomorrow!

Benefits / Perks:

FREE Employee Insurance - Medical, Dental and Vision

FREE Long-Term and Short-Term Disability Insurance

FREE Gym Membership

FREE Life Insurance

20 PTO Days Starting Day 1

401k with Match

10 Paid Holidays

Annual Bonus Opportunity

Employee Assistance Program

Flexible Work Schedule/Remote work options

Job Description:

Own the end-to-end commercial setup and control of Engineer-to-Order (ETO) and Intercompany (IC) orders—from contract/PO intake and SAP order entry through billing plans, invoicing, AR support, and cash-in support. Ensure OTO/OTC process adherence, manage commercial risks (tax/PE, LCs/bonds when applicable), and serve as the cross-functional commercial interface to Sales, Project Management, Purchasing, Logistics, Finance/Controlling, Legal, and Treasury.

Order Intake & Setup

• Contract & NDA review/approval: Validate scope, risk allocation, Incoterms, payment terms, acceptance, LDs/warranties, IP, and liabilities; approve standard NDAs.
• ETO Order Start (commercial kickoff): Review the commercial package with the contract, start cost calculation, scope of work (not signed), and customer PO; define WBS/milestones, initial risk register, billing plan, and payment security requirements.
• SAP Order Entry (S/4HANA – SD): Review and support sales orders, partners, pricing conditions, tax codes, Incoterms, delivery/billing blocks, and ETO billing plans; assure approvals and data quality.
• CRM Commercial Data Management (MS Dynamics): Maintain opportunity/quote/order commercial fields in sync with SAP.

Intercompany (IC) Processing & Troubleshooting

• Execute IC commercial processing (pricing/markup, transfer terms, tax codes, currency handling, IC invoices) in line with group guidelines.
• Resolve IC issues (master-data gaps, pricing/tax conditions, partner roles, delivery/billing blocks) with local/global teams.

Risk, Tax & Compliance

• Risk management: Identify, quantify, and track commercial risks; route approvals per policy; monitor mitigations.
• PE Management & Foreign Project Tax (US, Mexico, Canada): Coordinate PE exposure assessments/registrations, indirect tax rules, and withholding tax setup/documentation with advisors; ensure compliant invoice/tax treatment in SAP.
• Withholding Tax Management (partial ownership): Ensure correct WHT master data and invoice treatment; collect certificates and reconcile with Finance/Tax.

Payment Security & Trade Instruments

• Letters of Credit: Coordinate LC requests, terms alignment, and documentary compliance/presentation with banks and internal teams; assure timely collections under LCs when used.
• Bonds/Bank Guarantees (rare): When applicable, initiate, obtain, track expiries, and manage releases for bid/performance/advance/retention instruments with Treasury.

Billing, Invoicing & AR Support

• Build and maintain ETO/IC billing plans (milestone/progress/time & material); ensure timely invoicing with the correct tax, documentation, and acceptance evidence.
• Support A/R, Dunning, and Cash-in to Finance/Shared Services and PMs: monitor aging, clarify disputes/short-pays, drive escalations, and track cash-in vs plan.

Cross-Functional Commercial Support

• Support Sales & PM with quotations, order confirmations, payment terms, risk analyses, and supplier-qualification topics; ensure commercial guardrails and approvals are applied.
• Provide Local Commercial Support to Purchasing & Shipping (trade/tax parameters, delivery terms, export docs).
• Interface coordination with Planning, Finance/CO, Legal, Treasury, Logistics, foreign tax advisors, and site management.

Process, Systems & Reporting

• Commercial Process Design & Adherence (OTO/OTC): Champion SOPs, controls, and continuous improvement; close audit findings.
• SAP S/4HANA Power User (SD; working with FI/CO/MM/PS/LE/TM): Act as super-user for testing/UAT, training, data quality, releases, and change requests.
• DB-Split (Deckungsbeitrag) Creation: Prepare and document margin/contribution splits per group guidelines for IC/group reporting; maintain audit trail.
• Reporting (GAAP / German GAAP (HGB) / Local & Group): Prepare monthly KPIs and packs (order intake quality, invoice timeliness, billing plan adherence, AR aging, cash-in vs forecast, WHT status, LC/bond trackers, IC defect log).

Requirements:

• Bachelor’s in business, Finance, Accounting, Supply Chain, or related field (or equivalent experience).
• 4–8+ years in commercial order processing/project controlling/order-to-cash within ETO/manufacturing preferred.
• Strong SAP S/4HANA SD experience (pricing, tax, partners, Incoterms, billing plans/milestones); working knowledge of FI/CO/MM/PS.
• Experience coordinating PE exposure, withholding tax (US/MX/CA), and indirect tax considerations for cross-border projects.
• Familiarity with LCs and, when applicable, bonds/guarantees; comfortable engaging Treasury and banks.
• Contract/NDA review capability with sound judgment; able to partner with Legal/Treasury/Tax.
• MS Dynamics CRM proficiency; advanced Excel (pivoting, lookups, modeling).
• Clear communicator; organized, detail-driven; strong stakeholder management.

Key Performance Indicators (KPIs)

• Order entry cycle time & first-time-right rate
• Invoice timeliness & billing plan adherence
• DSO / AR aging, dispute cycle time, cash-in vs forecast
• Zero-defect LC/bond documentation; on-time expiries/releases
• IC defect rate & time-to-resolution
• Process adherence scores; audit/compliance findings cleared
• Master-data accuracy for SD/CRM commercial fields

Tools & Systems

• SAP S/4HANA (SD, FI/CO, MM, PS; LE/TM exposure a plus)
• MS Dynamics CRM; MS Office (Excel/PowerPoint/Word)
• Collaboration: SharePoint/Teams (or equivalents)