Position Summary

Newnan Utilities is seeking a full-time Bilingual (English/Spanish) Customer Service Representative to join our Team! The Customer Service Representative is responsible for maintaining a clean and professional Customer Service office, assisting customers with starting new utility services, transferring services, disconnecting services, processing bill payments, and assisting customers with billing inquiries.

Essential Responsibilities

• Provide exceptional customer service with customers via telephone, email, or in-person to provide support and information on products and services
• Process customer payment transactions and ensure customer account information is correct and updated
• Assist customers with billing questions and inquiries
• Process new customer accounts to establish services and check credit scores to determine if deposits are required
• Process requests to transfer or disconnect utility services
• Clearly communicate with the Customer Service Team and employees in various departments
• Ensure the cash drawer is balanced at the end of each shift
• Field customer questions and complaints to the Customer Service Supervisor, and if unavailable, the Customer Service Manager, when escalation or assistance is needed
• Arrange payment plans for customers
• Maintain accurate customer accounts and records of customer interactions with details of inquiries, complaints, or comments
• Perform other related duties as assigned

Skills & Competencies

• Communicates clearly and effectively to others to be understood by all while utilizing strong listening skills to remain open to others’ ideas
• Exhibits teamwork and puts team success above personal interests
• Ability to solve practical problems and deal with a variety of situations
• Proven time management skills and prioritizes appropriately to meet deadlines
• Exceptional customer service skills
• Clear written and verbal communication skills with the ability to read and interpret written information
• Proficient computer skills

Qualifications

Experience

• 2-4 years of customer service experience

Education

• High School Diploma or Equivalent

Hardware | Software | Technical | Other Skills

• Ability to multitask
• Excellent organizational skills
• Basic math skills
• Bilingual in English and Spanish
• Ability to effectively work and communicate with diverse groups, including vendors, customers, and fellow employees in English and Spanish
• Accurate and systemic in cash handling
• Excellent verbal and non-verbal communication skills

Working Conditions

Environment

• Indoor office setting

Schedule

• May require occasional evening work

Physical Requirement

• Ability to perform activities such as
  • Occasional lifting of up to 10 lbs
  • Prolonged sitting
  • Occasional standing

Newnan Utilities

Newnan Utilities offers a competitive benefits package including medical, dental, vision, 401(k), pension, sick & vacation time, a robust wellness program, on-site fitness centers, short-term/long-term disability plans, and more!

Newnan Utilities is committed to creating a diverse workforce. As an Equal Employment Opportunity Employer, we prohibit discrimination on the basis of genetic information (including family medical history), race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, military or veteran status, or any other category protected by law.

Newnan Utilities is a Drug-Free Workplace.