POSITION SUMMARY

Newnan Utilities is currently offering summer internship opportunities for full-time students to gain on-the-job experience in our Customer Service department.

ESSENTIAL RESPONSIBILITIES – Customer Service

• Greet and welcome customers
• Interact with customers via telephone, or in-person to provide support and information on products and/or services
• Process customer payment transactions and ensure customer account information is correct and updated
• Assist customers with billing questions and inquiries
• Ensure cash drawer is balanced at the end of each shift
• Field customer questions and complaints to the Customer Service Supervisor, and if unavailable, the Customer Service Manager, when escalation or assistance is needed
• Ensure that appropriate action is taken to resolve customer problems or concerns
• Maintain accurate customer accounts and records of customer interactions with details of inquiries, complaints and/or comments
• Direct incoming and outgoing calls and correspondences appropriately
• Perform other related duties as assigned

SKILLS & COMPETENCIES

• Communicates clearly and effectively
• Represents Newnan Utilities in a positive and professional manner
• Exhibits teamwork
• Ability to solve practical problems and deal with a variety of situations
• Proven time management skills
• Exceptional customer service skills
• Clear written and verbal communication skills
• Proficient computer skills
• Bilingual in English and Spanish preferred

QUALIFICATIONS

Education

• Currently enrolled full-time in High School, University, or Technical College

License | Certifications

• None

Hardware | Software | Technical | Other Skills

• Knowledge of basic math
• Proficient knowledge of Microsoft Suite including Word, Excel, and Outlook
• Ability to multi-task
• Ability to adapt and learn new computer programs and software
• Accurate in cash handling

WORKING CONDITIONS

Environment

• Office setting

Physical Requirement

• Ability to perform activities such as
  1. Occasional lifting of up to 5 lbs
  2. Prolonged sitting
  3. Occasional standing/walking/bending

Newnan Utilities is committed to creating a diverse workforce. As an Equal Employment Opportunity Employer, we prohibit discrimination on the basis of genetic information (including family medical history), race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, military or veteran status, or any other category protected by law.

Newnan Utilities is a Drug-Free Workplace.