Patient Experience Coordinator

Description:

JOB PURPOSE:
Providing a specific channel for patients, families and visitors to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Facilitating problem resolution and providing lead responsibilities to patient greeter team.

Qualifications:

MINIMUM EDUCATION REQUIRED:
High School or GED

MINIMUM EXPERIENCE REQUIRED:
One (1) year hospital experience in a position requiring interaction with multiple departments.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Bachelors degree with an emphasis in social and behavior science or public relations-related field preferred. Patient Representative and hospitality industry experience preferred. Excellent skills in written and oral communication; ability to establish and maintain rapport with patients, family members, visitors, and hospital staff. Excellent interpersonal skills. Ability to remain calm under pressure and stress. Excellent leadership and organization skills. Basic computer literacy in Windows; ability to learn new software applications.