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Call Center Specialist - Telecommunications, Evenings

Description:

Evenings (3:00pm - 11:00pm)
Rotating/Every Other Weekend and includes holidays

RESPONSIBLE FOR:
Under direct supervision, answers all calls directed to hospital's main number, answer service call forwarding lines, general information inquiries, and internal extensions. Efficiently, courteously, and accurately answers/relays call information, with priority given to emergencies. Utilizes computerized system for locating physicians, personnel, and patients. Serves as a major contact for all levels of personnel requiring on-call schedule information and access to off duty personnel. Will be involved in emergency and disaster preparedness situations.

MINIMUM EDUCATION REQUIRED:
High School Diploma or GED required.

MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience in a customer service environment required.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None

ADDITIONAL QUALIFICATIONS:
Typing 35 WPM required.
Experience in a call center, switchboard, answering service, or message center with exposure to texting, paging, and answering service applications is preferred.