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Manager, Quality/Safety Integration

Description:

JOB PURPOSE:
Supports the Director of Quality/Safety Integration in day-to-day duties. Represents Quality/Safety in local operational and quality meetings, safety huddles, accreditation surveys, regulatory investigations and for ISO Compliance. Responsible for leading and driving safety and quality performance improvement initiatives to address trends and deficiencies as set by PHC QSS. Promotes a culture of continuous improvement through use of Lean methodology, coaching, tools, data analysis, reliability, sustainability and spread. Manages and supports a portfolio of strategic projects using the PHC performance improvement model. Ensures all performance improvement activities are in compliance with regulatory and accreditation bodies.

KEY RESPONSIBILITIES:
1. Supports the Director Quality/Safety integration in day-to-day duties.
2. Well-informed of the local entitys strategic quality and safety goals and improvement initiative and represents quality/safety in key operational meetings.
3. Ensures new clinical care improvements are in place as standard work and monitors spread at the local entity.
4. Assists the local entity in onsite regulatory surveys and ongoing follow-up of action plans.
5. Leads improvement initiatives in clinical and operational activities to drive performance excellence as directed by the Director of Quality/Safety Integration.
6. Responsible for quality of care/safety concerns for the local entity from payors/others in coordination with the DQSI and CMO.
7. Assists local entity in assesses the risk, with implementation support and sustainability of actions from safety events through ongoing follow-up with operational areas.
8. Participates in and, where appropriate, leads cross functional Quality and Safety projects.
9. Completes any duties and special assignments as requested.

KNOWLEDGE, SKILLS, ABILITIES
Current knowledge of High Reliability principles, patient safety and performance improvement principles.
Strong written and verbal communication skills, leadership, facilitation, and time management skills.
Ability to work independently with minimal supervision, as well as, in a collaborative, team environment.
Skill and ability in Microsoft Office applications.

MINIMUM EDUCATION REQUIRED:
Bachelors degree in in business administration, healthcare administration, health information or other related fields required.

MINIMUM EXPERIENCE REQUIRED:
Five (5) years of progressive work experience in clinical quality, performance/operations improvement, project management and analysis or a closely related field required

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.

ADDITIONAL QUALIFICATIONS:
Certification in Healthcare Quality (CPHQ) and Infection Prevention preferred.
Lean, QPI preferred.