Scheduler - Primary Care Clinic
Piedmont Healthcare
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Scheduler - Primary Care Clinic
Overview:
Experience the advantages of real career change
Join Piedmont to move your careerin the right direction.Stay for thediverseteamsyoulllove, a sharedpurpose, and schedule flexibility that frees you to live for what matters both in and outside of work.Youllfeel valued, motivated to be your best, and recognized for your contributions to exceptional patient outcomes. Piedmont leaders arein your corner, invested inyour success. Our wellness programs and comprehensive total benefits and rewards meet your needstoday andhelp youplan for the future.
RESPONSIBLE FOR:
Supports patient access by serving as a greeter, operator or general scheduler. Serves as a greeter in the practice and/or answers the main telephone line for the practice location. Effectively greets customers and/or answers the telephone providing a positive first impression of PHI. Addresses callers' questions immediately, as appropriate. Triages calls to the appropriate PHI person. Schedules clinic appointments and ancillary procedures. May serve a scheduling role in check-out or the Call Center. Provides coverage for other Front Office positions as requested by the supervisor or manager. Demonstrates outstanding customer service.
MINIMUM EDUCATION REQUIRED:
High school diploma or GED required.
MINIMUM EXPERIENCE REQUIRED:
One (1) year of experience as a customer service representative, scheduler, or closely related position is required, preferably in the healthcare industry.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:
None.
ADDITIONAL QUALIFICATIONS:
Telephone, scheduling and physician practice experience preferred.
NextGen experience is desired.