Job Title: Health and Quality Manager- Regions 1, 2, and 3- Cumming

Pay Grade: K

Workplace: Remote

Travel: 75%- extensive travel throughout Northern half of the state

Job Summary:

· Under supervision of the Developmental Disabilities Regional Services Administrator, the Health and Quality Manager (HQM) reviews provider locations and provides onsite technical assistance to providers when necessary to ensure providers’ compliance with statewide policy, protocols, and standards and to ensure the health and safety of people served and the quality of services. This position has frequent interaction with support coordinators and support coordination supervisors as necessary. While this position will be based in a single region, the coverage area will encompass multiple regions.

Job Duties and Responsibilities:

· Perform scheduled and unscheduled visits and in person technical assistance with providers as assigned by the Regional Services. These visits are typically in response to provider requests, DBHDD internal referrals, and Support Coordination concerns of ongoing issues.

· Build and maintain relationships with support coordination agencies, DBHDD State Office staff, and pertinent providers to promote collaboration and ensure quality service delivery and accurate and complete documentation

· Address unresolved concerns and oversee provider accountability for completing actions needed to promote quality outcomes for individuals served by DBHDD

· Aggregate regional information to create a regional monthly and quarterly report of HQM activities

· Provide onsite technical assistance and monitoring of DBHDD Providers Incident Reporting for timely action and completion and managing Support Coordination.

· May occasionally be asked to assist with Behavioral Health provider

Key Attributes: Key Attributes:

Customer Service – Demonstrated ability to share accurate information and resolve challenges professionally with people who may become frustrated.

Tracking and Reporting-Demonstrated ability to collect, use, and present data.

Strategic Thinking-Demonstrated ability to provide appropriate guidance and operationalize DBHDD policy.

Excellent Communication-Demonstrated verbal and written communication skills.

Physical Requirements:

· Sitting at a desk and working on a computer and phone.

• Must be able to lift to 10 pounds at times.
• Will require frequent driving in and across assigning regions including some overnight travel.

Minimum Qualifications:

· Bachelor’s degree in a related field and 4 years of job-related experience.

Preferred Qualifications:

· Four years of experience working with people who have intellectual or closely related developmental disabilities and behavioral health diagnoses.

· Proficient use of Microsoft Office.

· Bilingual (Spanish/English/Other)

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

• Drug Screening
• TB Evaluation
• Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

DBHDD is an Equal Opportunity Employer
It is the policy of DBHDD to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.