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MAU is Hiring an Operations Manager in Douglasville, GA. As an Operations Manager, you will oversee all staffing, recruiting, and onsite operations for MAU not supported by regional leadership. You will work closely with branch staff to implement strategic client service initiatives, allocate resources effectively, and develop staffing plans while ensuring team cohesion and strong customer relationships.

Benefits Package

• Competitive Compensation Package
• Medical, Dental, and Vision Benefits
• Paid Holidays (11)
• Paid Vacation
• Great Work Environment
• Employee Assistance Program (EAP)
• Care Partners Program
• Health Club Reimbursement Program
• Additional Supplemental Benefit Programs
• 401(k)
• Salary Continuation
• Educational Reimbursement
• FMLA available after 12 months of service

Shift Information

• Monday to Friday | 8:00 AM to 5:00 PM
• Periodic nights and weekends may be required as needed.

Supervisory Responsibility

• This position manages all branch operations and staff and potentially onsite personnel. This position also indirectly oversees all temporary associates and is responsible for the hiring, performance management, and terminations of MAU staff and all temporary associates.

Career Path

• On-Site Manager
• Sr. Operations Manager
• Director of Talent Services
• Other Corporate Support Functions

Required Education and Experience

• 4-year Degree OR High School Diploma/GED with 8+ years of professional work experience in HR, business management, or staffing
• 2+ years of management/supervisory experience
• Experience in strategic B2B client-facing roles
• Proficiency in Microsoft Office Suite

Preferred Education and Experience

• 4-year degree in Management or Human Resources
• 3+ years of professional work experience in HR or staffing environment
• 10+ years of related experience and/or training
• Senior HR certification (SHRM-SCP or SPHR)
• Experience in the staffing industry, manufacturing HR, or as a production supervisor
• Experience working with an Applicant Tracking System (ATS)
• Root cause analysis training
• Data analytics expertise
• Experience with business intelligence software (e.g., DOMO)
• Proficiency in ATS platforms (e.g., Bullhorn)

General Requirements

• Strong leadership and influencing skills
• Excellent communication and presentation skills
• Strategic thinking and problem-solving abilities
• Strong analytical, math, and reasoning skills
• Customer and client focus
• Ability to identify workplace hazards and promote a safety culture
• Proficiency in MS Office and data analysis

Essential Functions

• Regularly communicate with and update customers on account activity and account strategy to ensure and maintain exceptional levels of customer service.
• Hire, terminate, supervise, counsel, evaluate, discipline, coach, and recommend changes in employment with associates, internal staff, and onsite personnel.
• Communicate and enforce company policies and procedures when needed.
• Review and communicate Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) with team. Maintain ultimate responsibility for recruiting metrics and outcomes.
• Hold team accountable to daily, weekly and monthly standard work requirements, KPIs and OKRs.
• Work with and manage staffing team including but not limited to Staffing Specialists, Recruiting Coordinators, Interviewers, Receptionists, Onsite Leaders, Branch Coordinators and Sr. Staffing Specialists
• Oversee and manage all branch operational processes including but not limited to the following:
  • Budget/P&L Development, Management, and Oversit
  • Data entry and integrity
  • Applicant Tracking System process adherence
  • Job order management
  • Applicant flow management
  • Orientation
  • Interviewing
  • Pre-screening
  • Recruiting & Sourcing
  • Assessing
  • Verifying documentation (e.g. proof of education)
  • Drug screening
  • Criminal background processing
  • Terminations
  • Counseling
  • Incident investigation processes
  • Account management processes
  • Client communication processes
  • Audit processes
  • Payroll
  • Invoice and billing
  • Vendor management
• Ensure effective operational strategy is being implemented at client site, supporting onsite management teams where they exist and ensuring ample presence by MAU personnel where onsite does not exist
• Live safety by identifying hazards, correcting harmful conditions, and improving MAU’s safety culture particularly in your division and team
• Lead staff meetings daily to align team on priorities and responsibilities and objectives for the day
• Develop and update orientations to consistently orient/on-board new associates to standards established for each customer.
• Working in collaboration with Recruitment Marketing, maintain applicant flow through placement of ads, development of recruiting sources, and analysis of weekly and monthly recruiting source reports.
• Working alongside Business Development, ensure thorough new client discovery and new client onboarding is achieved.
• Assist in preparing proposals and customer service agreements for new accounts and/or renewing accounts
• Set up new pay and bill rates within the system.
• Attend and participate in client business review meetings to discuss client historical data trends and MAU performance.
• Perform staff performance appraisals, review objectives and key results, KPIs, and overall business effectiveness.
• Communicate and resolve with client any invoice nonpayment issues.
• Prepare operating budget in conjunction with Director and Division VP.
• Attend join and/or participate in various civic and community functions.
• Perform monthly leading and lagging audits on new hire documentation.

Work Environment and Physical Demands

• Work environments vary based on customer facilities, including administrative areas and manufacturing setting
• Standard office equipment usage (computers, phones, photocopiers, filing cabinets, etc.)
• May require walking in a manufacturing environment for up to 8 hours
• Ability to lift 10-25 lbs occasionally
• Standing, sitting, and stair climbing as needed

Travel

• Up to 15-20% travel, primarily local with minimal overnight requirements