Operations Manager
Yamaha Motor Manufacturing Corporation of America
Operations
Newnan, GA, USA · Newnan, GA, USA
Posted on May 24, 2025
MAU is hiring an Operations Manager in Newnan, GA. The Operations Manager oversees staffing, recruiting, and onsite operations for MAU branches outside regional leadership, ensuring strategic client service, team management, and efficient resource allocation to meet customer and business goals.
Benefits Package
- Competitive Compensation Package
- Medical, Dental, and Vision Benefits
- Paid Holidays (11)
- Paid Vacation
- Great work environment
- Employee Assistance Program (EAP)
- Care Partners Program
- Health Club Reimbursement Program
- Additional supplemental benefit programs
- 401k
- Salary Continuation
- Educational Reimbursement
- FMLA available after 12 months of service
- Monday–Friday | 8:00 AM - 5:00 PM
- Periodic nights and weekends as needed
- On-site Manager
- Sr. Operations Manager
- Director of Talent Services
- Other Corporate Support Functions
- 4 year degree OR High School Diploma/GED with 6+ years of professional work experience in HR, business management, account management, or staffing environment
- Hiring experience and a basic understanding of HR policies
- 2+ years of management/supervisory experience
- Experience working in strategic B2B client facing roles
- Experience with Microsoft Office Suite
- 4-year degree in Management or Human Resources
- 3+ years of professional work experience in HR or staffing environment (ideally with high volume, industrial/manufacturing clients)
- 8+ years of related experience and/or training
- Senior HR certification (SHRM-SCP or SPHR)
- Staffing industry, manufacturing HR, or production supervisor experience
- Experience working with an applicant tracking system (ATS)
- Root cause analysis training
- Experience with and skilled in data analytics
- Experience with business intelligence software (e.g. DOMO)
- Experience with Applicant Tracking Software (e.g. Bullhorn)
- Ethical Conduct
- Personal Effectiveness and Credibility
- Communication and Presentation Skills
- Strategic Thinking and Decision Making
- Project and Time Management
- Strong Leadership and Collaboration
- Customer/Client Focus
- High level of professionalism
- Ability to resolve conflicts and manage challenging situations
- Proficiency in MS Office and data analysis
- Maintain consistent communication with customers to provide updates on account activity, strategy, and service performance, ensuring exceptional customer satisfaction.
- Lead all staffing decisions, including hiring, onboarding, coaching, performance evaluation, discipline, and terminations for associates, internal staff, and onsite personnel.
- Enforce and communicate company policies and procedures to ensure compliance across teams.
- Own and drive recruiting performance by reviewing and communicating Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) with team members.
- Hold staff accountable for meeting daily, weekly, and monthly performance standards, KPIs, and OKRs.
- Supervise and support the staffing team, including Staffing Specialists, Recruiting Coordinators, Interviewers, Receptionists, Onsite Leaders, Branch Coordinators, and Sr. Staffing Specialists.
- Manage all aspects of branch operations, including but not limited to:
- Budget and P&L oversight
- Data integrity and accurate entry
- Adherence to Applicant Tracking System (ATS) processes
- Job order and applicant flow management
- Orientation, interviewing, screening, and sourcing
- Documentation verification, drug screening, and background checks
- Counseling, investigations, and terminations
- Client account management and communication
- Internal and client-facing audits
- Payroll, billing, and vendor relations
- Ensure consistent execution of operational strategies across client sites, including supporting or substituting for onsite management when necessary.
- Promote a strong safety culture by identifying risks, resolving unsafe conditions, and driving safety initiatives.
- Conduct daily staff meetings to align team goals, priorities, and responsibilities.
- Develop and maintain standardized orientation programs tailored to individual client expectations.
- Partner with Recruitment Marketing to sustain applicant flow through targeted advertising, recruiting source development, and campaign performance analysis.
- Collaborate with Business Development to support new client discovery, onboarding, and relationship management.
- Assist in drafting proposals and service agreements for new and renewing clients.
- Configure and maintain accurate pay and bill rates in system records.
- Participate in client business review meetings to evaluate performance data and optimize service delivery.
- Conduct performance reviews, monitor KPIs/OKRs, and assess team effectiveness.
- Resolve client billing issues related to invoicing and nonpayment.
- Develop branch operating budgets in coordination with the Director and Division VP.
- Represent MAU in civic and community events to support employer branding and engagement.
- Complete monthly compliance audits on new hire documentation to ensure accuracy and policy adherence.
- Work performed in both administrative office and client manufacturing environments
- Use of standard office equipment (computers, phones, copiers, etc.)
- Exposure to non-temperature-controlled or GMP environments
- May encounter industrial equipment and heavy power vehicles
- Ability to lift 10–25 lbs occasionally
- Ability to sit or stand for up to 8 hours
- Ability to sit for up to 8 hours
- Ability to walk in a manufacturing environment for up to 8 hours on occasion
- Ability to walk up and down stairs
- 15–20% travel required, primarily local to client sites
- Minimal overnight travel