Customer Support Specialist
Yamaha Motor Manufacturing Corporation of America
Customer Service
Peachtree City, GA, USA · Georgia, USA · Peachtree City, GA, USA
USD 22.6-22.6 / hour
Posted on Aug 26, 2025
Start your new career as a Customer Support Specialist with MAU at our client in Peachtree City, GA. As a Customer Support Specialist, you will support consumer inquiries, troubleshoot technical issues, and ensure a world-class customer experience across multiple communication channels. This is a temp-to-hire opportunity.
What We Offer:
- Pay of $22.60 per hour
- Paid breaks and lunch
- Health, dental, and 401(k) benefits (with matching)
- Tuition reimbursement
- Temp-to-hire opportunity
- Supportive and collaborative work environment
- High school diploma or equivalent
- 3+ years of proven customer service experience
- Proficiency with Microsoft Office and multi-channel communication tools
- Strong verbal and written communication skills
- Confident and professional phone presence
- Ability to manage time efficiently and handle customer resolutions effectively
- Sales-minded approach to offering value-added services
- Availability to work rotating shifts (8 AM–8 PM EST), including weekends and holidays
- Deliver exceptional service to consumers via phone, email, and other communication channels
- Assist with technical support for tankless water heaters and related applications
- Guide customers through self-service issues or direct them to professional service providers
- Accurately document inquiries using internal tracking systems
- Process parts orders and provide assistance with parts identification
- Collaborate with purchasing to ensure timely inventory replenishment
- Handle parts order credits for returns or damages
- Monitor and expedite order statuses as needed
- Respond to inquiries regarding order status, returns, pricing, and product information
- Quote and gain approval for repairs and shipments
- Suggest updates for internal and external knowledge bases
- Maintain thorough knowledge of company products and parts
- Perform other duties as assigned
- Work overtime as required