Senior Customer Service Representative
Yamaha Motor Manufacturing Corporation of America
Customer Service, Sales & Business Development
Covington, GA, USA · Covington, KY, USA · Georgia, USA
USD 20-21 / hour
Posted on Sep 17, 2025
Start your new career as a Senior Customer Service Representative with MAU at a leading manufacturing company in Covington, GA. As a Senior Customer Service Representative, you will serve as the key liaison between clients and internal teams, ensuring a seamless order experience, identifying growth opportunities, and delivering exceptional customer service in a fast-paced manufacturing environment. This is a temp-to-hire opportunity.
What We Offer:
- Pay of $20.00 – $21.00 per hour based on experience
- Monday – Friday | 8:00 AM – 5:00 PM
- Temp-to-hire opportunity
- On-the-job training and skill development
- High school diploma or GED required; some college preferred
- 3+ years of customer service experience in a manufacturing setting
- 3–5 years of sales or inside sales experience (manufacturing preferred)
- Strong written, verbal, and interpersonal communication skills
- Excellent organization, multitasking, and problem-solving abilities
- Proficient in Microsoft Office (Word, Excel, Outlook)
- ERP experience (Syspro preferred)
- Detail-oriented with a proactive, self-driven mindset
- Act as the primary point of contact for assigned customer accounts
- Manage the entire order process—from PO receipt to manufacturing and shipment
- Resolve customer inquiries, complaints, and escalations with timely, client-focused solutions
- Identify and pursue upselling and cross-selling opportunities
- Follow up on quotes and maintain progress reports for internal and client stakeholders
- Coordinate closely with Sales, Production, Supply Chain, and Engineering teams
- Monitor order status, ensuring accurate and on-time delivery
- Assist in preparing credit requests, RMAs, and NAFTA certificates
- Recommend improvements to streamline service workflows and customer interactions
- Maintain deep product and process knowledge to support client needs
- Track account metrics and prepare reports on trends, variances, and initiatives
- Support continuous improvement of the customer experience