Start your new career as a Customer Experience Specialist with MAU at Rhythm Healthcare in Atlanta, GA. As a Customer Experience Specialist, you will support business clients by providing prompt, professional assistance through phone, email, and live chat while maintaining accurate order and customer records in a fast-paced, team-focused environment. This is a temp-to-hire opportunity.

What We Offer:

• Pay of $21 per hour
• Temp-to-hire opportunity
• Monday–Friday | 8:00 AM–5:00 PM schedule
• Hybrid: 3 days in-office, 2 days remote after training
• Comprehensive benefits upon hire by client, including:
  • Medical, Dental & Vision Insurance
  • 401(k)
  • Paid maternity & paternity leave
  • Disability insurance
  • Tuition assistance
• Opportunities for career growth and advancement
• Supportive, values-driven workplace culture

• 3+ years of customer service or support experience, preferably in a B2B setting
• Previous call center experience handling 70–100+ customer contacts daily
• Strong verbal and written communication skills
• High accuracy in data entry and order processing
• Proficiency in Microsoft Office, especially Excel; CRM/ERP experience preferred
• Excellent time management and problem-solving skills
• Team-oriented and receptive to feedback
• Ability to sit for extended periods
• Visual acuity for data entry and reading technical info
• Occasionally lift/push/carry up to 50 lbs

• Respond promptly to customer inquiries via phone, email, and live chat
• Assist with order placement, pricing, product info, and order status updates
• Accurately enter and manage customer and order data in CRM/ERP systems
• Troubleshoot and resolve customer concerns professionally
• Build strong client relationships through product knowledge and responsiveness
• Collaborate with team members and share best practices
• Maintain clear and organized records of customer interactions and resolutions